Nurturing trust through facilitation techniques

This phase is extremely sensitive, as trust among participants can be affected at any moment due to unforeseen exogenous factors or changes in attitudes of the stakeholders themselves. Hence, the Dialogue Host should be ready to apply swift and effective techniques in response, trying to mitigate any risk of gridlocks or conflict among the participants. As any experienced facilitator will know, this is of course easier to say than to do, but, in most cases, it will require a combination of soft skills and technical reliability, as policy dialogue is both about people and about facts.
To support the facilitators in this challenging task, the INSPIRED toolkit introduces a series of basic techniques to progressively forge the consensus needed to agree on a Roadmap for Reform. This is to be complemented by existing work that delves into the nitty-gritty of trust-building (see Library).