For an approach that aims at promoting a culture of dialogue and mutual understanding among stakeholders, it would be rather short-sighted to focus exclusively on the so-called “tangible” outcomes, as these are very often just the manifestation of deeper and more transformative type change, that which affects the behaviour of the stakeholders themselves. Indeed, what makes the most difference in the long run is the change of attitude on the side of all those who engage in a dialogue process, as government officials and other duty-bearers accept to open their workings to other actors, while civil society organizations and other right-holders adopt a more constructive approach towards policy making, moving beyond naming, blaming and claiming to engage in proactively in policy design and implementation.
Such a change in attitude needs to translate into actual behaviours, which can be appraised because they manifest themselves in concrete actions that can be categorised as follows:
Cooperation or willingness to work with others
Reform or willingness to improve policy/implementation
Transparency or willingness to produce and share information
Monitoring or willingness (and ability) to monitor policy implementation